Express Series English for Telephoning
David Gordon Smith
English for Telephoning is an ideal short course for those who need to make effective telephone calls in English in a business context.
- ISBN: 978-0-19-457927-8
- Pages: 64
- Binding: Mixed media format
- Dimensions: 260x195 mm
English for Telephoning is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English.
This short, intensive course can be completed in 25-30 hours, so students make progress quickly.
English for Telephoning can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.
This pack includes:
- Student's Book
Where to orderContact your local Oxford office or distributor for information or advice on any of our materials, or to find your local ELT bookseller.
Part of... Express Series
- Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
- Tip boxes in each unit include key language points, useful phrases, and strategies
- STARTER section at the beginning of each unit has warm-up and awareness-raising activities
- OUTPUT sections at the end of each unit encourage discussion and reflection
- Answers, transcripts, and a glossary of useful phrases at the back of each book
- Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice
English for Telephoning teaches students strategies for communicating by telephone, and trains them how to sequence a conversation. The course builds up students' confidence to communicate effectively during a telephone call.
English for Telephoning has six units which deal with specific areas related to communicating by telephone, including spelling over the phone, and leaving and taking messages. Skills become more advanced as the course progresses.
Exercises in every unit allow students to review their telephone English, learn new expressions, and practise core grammatical structures.
Unit 1: Shall I put you through? Telephoning basics, identifying yourself, getting through.
Unit 2: Could you spell that for me? Exchanging and checking information, spelling over the phone.
Unit 3: Let me get back to you on that: Voicemail greetings, leaving and taking messages, prepositions.
Unit 4: When would suit you? Making and confirming arrangements, times and dates, mobile phone calls.
Unit 5: I'm very sorry about that: Making and dealing with complaints, technical support, telephone customer care.
Unit 6: How does that sound? Making and reacting to proposals, reaching agreements.