Oxford English for Careers: Tourism 2 Student's Book

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Oxford English for Careers: Tourism 2 Student's Book

Format: Paperback

Tourism 2 teaches pre-work students to communicate accurately in English, within the context of a career in tourism.

  • Language Level: Pre-Intermediate to Upper-Intermediate
    Mid A2 to mid C1
  • ISBN: 978-0-19-455103-8
  • Pages: 144
  • Binding: Paperback
  • Dimensions: 276x210 mm

Tourism is ideal for pre-work students, studying at pre-intermediate to upper-intermediate levels, who will need to use English in work situations.

Tourism is divided into three levels: Provision, Encounters, and Management. Each of these levels develops the vocabulary, language, and skills that students will need to communicate effectively with customers and colleagues, whether working in an administrative or managerial role.

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Key features

  • Authentic and up-to date information in every course, written and checked by industry insiders
  • Clear and straightforward structure, with each unit containing a menu of learning outcomes, and an end-of-unit checklist with 'Can do' tick boxes
  • Teaches English in context, so students practise the language and skills they need for the job in real work situations
  • Real-world profiles from genuine professionals in the 'It's my job' section offer authentic and engaging insights into the industry
  • Extra facts, figures, quotations, and specialist terminology included in the top margin of unit pages
  • Additional activities and tests in the Teacher's Resource Book make the course suitable for mixed-ability classes
  • The Teacher's Resource Book provides specialist background to the industry for every unit, as well as industry tips to support non-expert teachers
  • Project work in the Student's Book, additional activities on the Student's website, and a Key words list of essential vocabulary at the end of every unit provide extra opportunities for revision


Tourism 1 (Provision) addresses the areas of tourism related to the creation, promotion, and selling of typical tourism products, such as flights and package holidays.

Tourism 2 (Encounters) presents students with the English they need for face-to-face contact with tourists and holidaymakers.

Tourism 3 (Management) covers the language needed to discuss and work with tourism issues at a basic managerial level.

'It's my job' sections provide students with extra visual material, and offer an insight into the lives of real people who work in tourism. The profiles are based on authentic interviews and sources, and teach students about the skills required for different business environments.

The 'Customer Care' sections form a useful training manual for customer care practice, which can be related directly to specific jobs in tourism.

Listening, reading, speaking, and writing activities throughout the course give realistic and communicative practice of the language skills needed in tourism. Students then develop these skills through project work in the 'Find Out' section, which encourages them to take an active role in the learning process.

The course supports teachers in the vocational teaching situation, providing them with specialist background information for the tourism industry.


1 Arrivals
Cultural differences in greetings, points of arrival, greeting and introducing

2 A place to stay
Welcoming guests, registration procedures, hotel services

3 Tourist information services
Assessing customer types, tourist information centres, recommendations

4 Holiday rep
Attitudes, tipping, resort representative, a welcoming talk

5 Eating out
Food festivals, national dishes, food tourism, taking an order

6 Rural tourism
Sensitivity to the environment, local people and rural tourism, information about the weather

7 Attractions and events
Different cultures - different responses, describing a festival, bringing attractions to life

8 On tour
Personal appearance, training, qualifications, tour guide to tour manager

9 Hotel entertainment
Customers of all ages, working with kids, activities for different age groups

10 Specialized tourism
Cross-cultural misunderstandings, special requests, disability access

11 Business travel
Cultural awareness, business travel in your country, the needs of the business traveller

12 Checking out
Quality standards, receptionist duties, solving problems, checking guests out