Help & Support


Multimedia Support

Contact Us

Below we have provided answers to the most frequently asked questions. If you're still in need of assistance please do not hesitate to contact us.

Software & Downloadable Content

PDF

A. PDF is an abbreviation for 'Portable Document Format'. It is a file format that lets you view and print a document exactly as the author designed it. On our website, we offer PDFs of sample pages, tests, worksheets, wordlists, etc. Anyone, anywhere can open and print a PDF.

A. All you need is Adobe Acrobat Reader which is totally free. We recommend Acrobat Reader version 7.0 or above. Adobe Acrobat Reader is compatible with all of the popular platforms.

Get Adobe Acrobat Reader

A. Whether you have a specific question or simply want to find out more about PDFs and Acrobat Reader, we suggest that you visit the Adobe Acrobat Reader Website.

A. Unfortunately, we restrict editing on our PDF files for copyright reasons. They can, however, still be printed.

Video

A. To play video on our website, you will need QuickTime Player which plays MOV (or movie) files. The software is free and widely used for playing video and audio.

There may be a delay before the movie begins to play because at least part of the movie must first be downloaded to your computer.

Get Quicktime

A. A comprehensive and easy to use support guide can be found on the QuickTime support page.

Audio

A. To listen to audio on our website, you need some free software called RealPlayer which plays MP3 files. Although we recommend RealPlayer, you can listen to our audio with other free MP3 players such as Windows Media Player and Winamp.

Get Realplayer Get Windows Media Player Get Winamp

A. Whether you have a specific question or simply want to find out more about RealPlayer and MP3s, we suggest that you visit the RealPlayer FAQs.

Flash

A. We use Flash content on our site for interactive product demonstrations, games, and quizzes. Flash content is viewed on the Internet from within all popular browsers (Firefox, Internet Explorer, Opera and others).

A. You will need to download Adobe Flash Player for your browser.

Get Adobe Flash Player

A. Visit the Flash Player Support website for more information.

Contacting Us

A. Unfortunately we are not able to release the postal address or email address of any author. However, you can send your request to us using one of the methods below and we will send this on to the author.

Send us an email

Or write to:
c/o Marketing Department
English Language Teaching Division
Oxford University Press
Great Clarendon Street
Oxford, OX2 6DP
England

A. Please see the Author Recruitment page for details on how to submit a book proposal.

A. Any general enquires can be sent to us using the contact us form. We will do our best to respond as quickly as possible.

Teachers' Club

About

A.

  • Access free teaching materials - You'll never be stuck for ideas with free lesson plans, worksheets, tips and flashcards for all learner levels, from primary to adult.
  • Get new teaching ideas and advice - You'll find lots of practical information and advice to support your professional development including articles written by leading authors and teachers and a glossary of words and phrases used in English language teaching.
  • Share your views and ideas - Have your questions answered and share your opinions with teachers around the world with our online debates.
  • Find links to essential websites - The Teachers' Club has links to over 300 websites containing useful information for English language teachers.
  • Get our emails in your inbox - During the signup process you'll get the chance to opt-in to receive our email updates, in return we'll send you free teaching resources, updates on our latest releases and special offers.

Register now!

A. The Teachers' Club is completely free.

A. Please go to the Teachers' Club home page – you will immediately see what's available. We allow you to explore the Club a little, so that you can see the range of material we offer. We think you'll agree that the Teachers' Club offers a rich resource for the busy teacher, and hope that we will soon be welcoming you as a registered member.

Registration

A. We ask you to register your name, email address, postal address, and your interests. We will use this information to ensure we offer the right mix of materials, so that there is material to interest everyone using the Club. If you give us permission, we will email you from time to time to update you on the site, especially if the new material corresponds to your interests.

A. We regret that if you choose not to register, then you will not be able to access the Teachers' Club material.

A. You are only required to register the first time you visit. Once you have a username and password you can login using these details.

Personal Details

A. Once you have logged into the Teachers’ Club you will need to click a link at the top-right of the page titled ‘View/edit profile’. On this page you can view and update any of your details including your email address.

A. Once you have logged into the Teachers’ Club you will need to click a link at the top-right of the page titled ‘View/edit profile’. On this page you can view and update any of your details.

A. Once you have logged into the Teachers’ Club you will need to click a link at the top-right of the page titled ‘View/edit profile’. On this page you will need to click the “Update your username and/or password” link.

Issues

A. You can retrieve your login details by going to the Send me a reminder of my login details page.

A. Please try logging in with your username and password. If this doesn’t work please contact us.

A. Follow the guidelines for your browser below:

Internet Explorer
  • Open Internet Explorer
  • Tools > Internet Options
  • Select the “General” tab
  • Click the “Delete Cookies…” button.
  • Restart Internet Explorer
Firefox
  • Open Firefox
  • Tools > Options
  • Select the “Privacy” tab
  • Under the “Private Data” section click the “Clear Now…” button.
  • Make sure “Cookies” is checked and click “Clear Private Data Now”

Please note that these are only guidelines and your browser may be different.

ELT Products

A. Only our most recent products are designed specifically to run on Windows Vista. However, you will find that most of our products will run on Windows Vista without any problem.

A. Our CD-ROMs will run automatically when they are inserted into most PCs, and you will see the interactive content by default. Any audio that is on the disk is separate. Close the interactive part of the CD-ROM, and use your media player (e.g. Windows Media Player, iTunes) to play the audio. You can also use the CD in your audio CD player in the normal way.

A. This is probably because your media player (e.g. Windows Media Player, iTunes) is set to detect audio files on a CD-ROM and play them automatically. If this happens to you when using one of our multiROMs, you will need to close down your media player and navigate to the CD-ROM in the normal way. Windows users should use Explore to do this.

shaping learning together